Enterprise transformation
Turning complex change into clearer operating models, accountable delivery and measurable performance.
Operations · Transformation · Applied AI
Turning complex change into measurable performance.
I help organisations integrate, transform and operate more effectively—combining executive operations experience with a practical understanding of how AI is changing work.
What I do
Where operations, transformation and technology meet.
My work is grounded in execution: making strategy operable, creating clarity across complex organisations and ensuring change produces results people can sustain.
Operations leadership
Global service delivery, shared services, offshoring and customer operations at executive scale.
Integration
Post-merger integration that aligns organisations, processes, technology and people around the value case.
Applied AI
Practical prototypes and operating-model thinking that move AI into useful workflows.
Career outcomes across service delivery, operating-model redesign and integration.
25+years of leadership experience
40+countries supported across EMEA operations
2,000+people led through complex service environments
Insights
Thinking, experiments and ideas in practice.
Writing and practical explorations of AI, transformation, leadership and the changing nature of careers.
Applied AI ·
Interview Me, Anytime
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Case study ·
How NIQ Universe Won $250K
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Leadership insight ·
Better Questions Are a Strategic Advantage
How strategic thinking helps leaders challenge assumptions, see connected systems and turn ambition into execution.
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